We aim to process and dispatch all orders as quickly as possible; this is usually within 2 business days. 

If more time has passed, it is possible that an item within your order is a ‘Pre-Order’ item; please check your order confirmation email to see if this is the case. 

If this is not the case, please contact customercare@mypavlova.cowith your order number for further assistance. 

If you have received a damaged item, please notify us by sending a photograph of the item, along with your order number to customercare@mypavlova.co within 7 days of delivery to arrange a replacement or refund.

If you received the wrong item, please email customercare@mypavlova.co with your order number and a picture of the item you have received, to arrange for the correct item to be sent to you, and have the incorrect item returned. 

If you are missing any items from your order, please double check your packing slip to ensure that the items are not marked as ‘to follow’, as it may be that your order has been split into multiple boxes. 

It is also possible that an item within your order is a ‘Pre-Order’ item, please check your order confirmation email to see if this is the case. 

If this is not the case, please contact customercare@mypavlova.co with your order number for further assistance. 

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please email customercare@mypavlova.co to begin this process. 

Once your items are received at our warehouse, your refund will be applied to the original credit or debit card on which the order was placed. 

Please note:

Goods must be in their original packaging and in perfect, resalable condition.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.

Customers must notify us by requesting a refund within 14 days of receiving an order (7 days in the case of any items which have arrived damaged). 

Customers are responsible for the shipping costs for returning their items. 

Any personalised items, antiques and sale items are final sale and sadly we cannot process refunds or exchanges for these.

If you need any assistance with damaged or incorrect items, please do not hesitate to contact customercare@mypavlova.co

Please return items to:

MyPavlova

Attention: Customer Care

PO Box 807, Bulimba, Qld, 4171, Australia

We aim to process returns within 2 business days of receiving the returned item. 

Once processed it will take between 2 and 5 days for the balance to be returned to you, depending on your bank.